Returns

RETURNS & REFUNDS

BREAKAGES
INCORRECT STOCK
SPOILT GOODS
We take great care to deliver you exceptional wines in the most secure way possible (including temperature fluctuations).

Email us at sales@sedimentary.au within 2 working days for breakages or incorrect stock. Rest assured we will prioritise finding a solution for you.

Sedimentary recommends that you consider registering and insuring your goods with your chosen courier before consignment return. Any loss/damage of returned stock will not be covered by Sedimentary.

ADDRESS FOR RETURNS
Please send returns to the following address: Vino Vault Pty Ltd T/A Sedimentary 5/142 Tennyson Memorial Avenue, Tennyson QLD 4105
If you have received a delivery with one of more broken bottles, please let us know within 2 working days and we will issue a credit to the value of the broken bottles. 

 ***Please note that the risk of breakages becomes the liability of the receiver once a successful delivery has been made.***
Should you receive a product that is different to that ordered, please contact us within 2 working days of order received with as much detail as possible. We will endeavour to resend the product initially ordered. Should the ordered product no longer be available, we will work through the following options with you:
  • Provide you with an alternate product from our range to the value of the original order / items
  • We provide you with a refund to the value of the original order / items.
If, within 7 days of delivery, any item purchased from Sedimentary is found to have a defect, Sedimentary will exchange it, providing the faulty bottle is returned for analysis. Please ensure the following: 
  • You contact Sedimentary prior to returning the product to advise details
  • Goods are returned in original condition with their original packaging
  • Goods are accompanied by your original receipt
  • Goods are not damaged in transit 
  • You pay for return delivery costs
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